Shipping Method and Information:
All orders are processed for shipment the day the payment is received. Once payment is received, items will ship within 72 hours.
The customer is responsible for all additional shipping costs that may occur from an incorrect address or refused shipment.
Note: To insure timely delivery of your item. Please make sure and provide us with a correct mailing address.
All returns are subject to a restocking fee of 25%. Buyers shipping charges are not refundable.
We use USPS or UPS for mailing of all the products purchased through this website. Once we ship any package and deliver it to the United States post office. It is up to the United States Post Office to deliver the package in a timely matter.
USPS/UPS does NOT deliver on Sundays or Holidays.
Shipping Definitions:
In the event – If you receive a package that is defective, please contact us FIRST immediately, so we may correct the situation in a timely matter.
Package – We are not responsible for lost and/or damaged items caused by The United States Post Office.
USPS/UPS Delivery Confirmation – All orders shipped, will have a delivery confirmation. This is to make sure your order has arrived safety.
Note: USPS delivery may take up to 4- 10 business days.
International delivery – All orders will ship by USPS with a tracking number. This is to make sure your order has arrived safely. International Buyers Please Note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts". US and International government regulations prohibit such behavior.
Note: International delivery may take up to 4 – 16 business days.
Business Day – The USPS has a 6 day work week (Mon - Sat) and packages will only be delivered on these days.
Return policy:
Your Return Shipment – Must be shipped within 7 days of the day your order shipped (the “Ship date”) on your invoice.
Before Returning Your Order – You must contact us FIRST immediately by e-mail or by phone, if you have encountered a problem. We will inturn provide you with a return merchandise number. This is to indentify your order, when returning it to us.
Opened Items – New orders can not be returned, unless DEFECTIVE. Defective items will be replaced with the same item only. If we do not have the same item in stock, then a refund will be issued.
Note: While returning a defective item back to us, all the original packaging must be included. Buyers shipping charges are not refundable.
Merchandise – New orders that were damaged by the customer and not by the seller. A refund will not be issued.
When Returning your Order – Include your original invoice and Mail it back to Margarita’s Video Store L.L.C., Attn: Returns Dept. at P.O. Box 19453, Houston, Texas 77224. Please allow 2-4 business days for processing after we have received your return.
Note: After processing, you will receive an e-mail detailing your Return information.
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